Question

Distributive fairness pertains to a customer's perception of the benefits they received compared with the costs while procedural fairness refers to the perceived fairness of the process used to resolve them; in both cases, customers want to be treated fairly.
True or False?

Answer 1

Answer: True

Explanation: Distributive fairness pertains to a customer's perception of the benefits he or she will received compared with the costs (inconvenience or loss) that resulted from a failed service.

While Procedural fairness requires that applicant received a fair and unbiased application process . it is the perceived fairness of the process used to resolve them.

It is true that in both distributive fairness and procedural fairness, the customer wants to be treated fairly.

Answer 2

Answer:

True

Explanation:

In Business, customers want to be treated fairly with respect to distributive fairness and procedural fairness.