Question

On his way back from work, Orin nearly collided head-on with another car. After swerving out of the way at the last minute, Orin could feel his heart racing and his hands shaking. A few minutes later, he arrived home and, just as he walked in, received a phone call from a salesperson. Orin then became verbally abusive toward the salesperson. This outcome is most consistent with the concept of

Answer 1

Answer: Excitation transfer

Explanation: In simple words, the excitation theory states that if any individual suffers from over excitement then that excitement will eventually be transferred to another individual via some medium like speech or physical action etc.

In the given case, Orin had an accident and was feeling angry and feared thus, when he got the chance he transferred his frustration to that sales person.