As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and a

Question

3 years ago

12

As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and a

nnoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:
A) dissonance.
B) labor.
C) conflict.
D) incongruence.

Business

1 answer:

Svetllana [295] · Answer 1 · 2022-02-16T23:27:30+03:00

Answer:

emotional dissonance.

Explanation:

Emotional dissonance -

It refers to the situation of mental status , where there is confusion between the emotions experienced by the employees and the emotion which is required to have for working in the organisation , is referred to as emotional dissonance .

The condition makes the employees very agitated and unhappy for the job , and is not able to enjoy their work .

Hence , from the given scenario of the question ,

The correct option is emotional dissonance .