First step: Greet: Greet every customer with a smile, make eye contact
Second step: Interact: Listen carefully to each customer's request.
Third step: Verify: After you have listened to understand their needs, make sure your actions address their opportunity or concern?
Last step: Express Thanks: Always say “thank you” — it makes all the difference.
The informal communication also known as grapevine, consists of the unofficial but influential means of communication, decision marking, and control that are part of the habitual way things get done in an organization. This type of communication can take place with face-to-face communication, email, text messages and phone calls. Formal communication, is a more structured form of communicating in the work place.
