A mediator refers to an impartial person that acts as a third party in conflict resolution. This implies the mediator helps two or more parties involved in a conflict to look for a common solution. Due to this, the mediator should facilitate dialogue, regulate interaction, provide advice to the parties involved and help them to get to common points. Additionally, a moderator should always be neutral, which means the moderator does not support only one side but is impartial and helps all the sides involved. Thus, the quality that is important for a moderator to have is neutrality.
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