Answer:
The difference between the customer who just bought the product and the client who is crazy about this product or brand is huge, even if the nominal amount of the purchase is the same. In other words, an ordinary customer’s dollar is not equal to a eager fan’s dollar. There is a formal way of dividing customers into categories - the Net Promoter Score (NPS). NPS measures customer loyalty and satisfaction. Moreover, an index value of minus 100 means that all customers are critics, and plus 100 means that all customers are promoters of this product/brand.
The main thing for the consumer is the product’s functionality, ease of use, simplicity, high-quality satisfaction of needs. For the fan, the emotional effect of owning and using the product is of great importance.
An important practical consequence of the foregoing is that working with consumers and fans, understanding their needs requires completely different skills and it is advisable that people with relevant experience and knowledge engage in this activity.
People are becoming more demanding. A quick service or a meaningless gift will no longer cause the customer to return and all the more so to become a fan. But the combination of good service and positive emotions is still "addictive. "
Explanation:
B is the answer B as in HEY BETTER
Answer:
House - House Administration; Intelligence (Permanent Select); Judiciary; Oversight and Reform; Science, Space, and Technology; Education and Labor; Ways and Means; Financial Services; Ethics; Homeland Security; Armed Services
Explanation:
<span>Among the most unique of all Aztec adaptations,were chinampas, or floating gardens. These gardens covered specific parcels of land, like their terrestrial counterparts. However, chinampas functioned as floating islands, and allowed Aztecs to grow crops on makeshift farming lands on water.</span>
Answer:
About midway through Hotel Rwanda there's a powerful, if somewhat heavy-handed, scene in which a good-hearted U.N. colonel (Nick Nolte) makes clear to hotel manager Paul Rusesabagina (Don Cheadle) why the West won't intervene to stop the ongoing Rwandan genocide. "We think you're dirt, Paul," he explains sadly. "You're black. You're not even a n*. You're an African."
Explanation:
