Question

The statement "I'm concerned that if we ever have trouble with a copier we have bought from your company, you won't service it in a timely fashion" is an example of a product objection. True or false?

Answer 1

The given statement is false.

Explanation:

Objections raised by the customer side are generally based on the price of the product, old-fashioned brush-offs, competitor products or product fits. It is customary to object the products in the market by the buyers.

Objections may be classified into four types namely,

• Price of the product
• Relationship/Trust
• Quality of service
• Customary stall

From the statement given in the question we can interpret that the customer has lost the trust on the after sales services of the copier. Therefore, we can conclude that the statement is an example of objection due to quality of service.