Question

Gwen's first trip to an amusement park was as a chaperone for a class of first grade students who were allowed to fill up on sugar on the bus trip to the park. By the end of the day, Gwen was very frustrated and very tired. Later when she revisited the amusement park, Gwen could not enjoy the experience because she kept remembering how miserable she had been acting as a chaperone. Gwen's satisfaction with amusement parks was adversely influenced by:Multiple Choice A. Her attributions for service success B.Her emotional stateHer perception of equity. C.Her perception of service quality . D.Poor service quality

Answer 1

Answer:

Gwen's satisfaction with amusement parks was adversely influenced by her emotional state

Explanation:

Emotional state is the state in which a person is at a specific moment, especially regarding pleasure or dejection. We can tell the problem is not with the amusement park itself. At no point during the passage we were told that an employee of the park was rude, or that the most famous ride wasn't working that day, for instance. The service was not faulty. The only reason behind Gwen's dissatisfaction was her own emotional state. Coming to the park caused unhappy memories and the feelings associated with them to emerge, which prevented her from enjoying this new visit.