Question

Dean recently had a BRZ broadband connection installed. However, the connection was poor, and he didn't get the quality he required. He contacted BRZ about the problem, but the company did not solve his problem. Dean switched to Blue Broadband.
Which of the following was the cause of Dean's switching behavior?
A) involuntary switching
B) competition
C) response to service failure
D) service encounter failures
E) inconvenience

Answer 1

Answer:

C)

Explanation:

Based on the information provided within the question it can be said that Dean switched to Blue Broadband as a response to service failure. This is because he had a BRZ broadband connection installed which was not providing the service that was advertised and that Dean needed in order to do what he needed to do. Therefore in order to solve this he switched to another company that would be able to provide the service he needed.