Question

"New Millennium Enterprises institutes a training program that teaches employees how to treat customers with respect. Three weeks later the trained employees are observed at work to see how they treat their customers. This is an example of a _________ criterion."

Answer 1

Answer:

Hi, you haven't provided the options to the question, so I will just give the answer in my own words and you can check with the options.

Answer is: BEHAVIOR CRITERION

Explanation:

Training evaluation refers to the process of collecting the outcomes needed to determine if training is effective. A training program should give the following resulting changes (criteria): Reaction, learning, behavior, and result.

* Reaction measures how participants react to the training (e.g. satisfaction).

* Learning analyzes if they truly understood the training (e.g. increase in knowledge, skills or experience).

* Behaviour: this helps to understand how well participants apply their training. It measures how much participants have changed their behavior as a result of the training they received.

Behavior is designed to determine if the newly acquired skills or knowledge or attitude are being used in the everyday environment of the learner.

*Results determines if the material has a positive impact on the business or organization.

Therefore, the answer that best suits the question is BEHAVIOR CRITERION.