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Licemer1 [7]
2 years ago
8

Zipcar wants to evaluate the company's service quality by measuring the area between a customer's expectations of desired servic

e and the minimum level of acceptable service. to do this, zipcar can use a marketing metric called the ________.
Business
1 answer:
4vir4ik [10]2 years ago
8 0
The fact that Zipcar wants to evaluate the company's service quality by measuring the area between a customer's expectations of desired service and the minimum level of acceptable service means that he is using the marketing metric called zone of tolerance.The zone of tolerance is <span>the difference between desired service and the level of service considered adequate”</span>
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The balanced scorecard does not use financial or nonfinancial measures. incorporates financial and nonfinancial measures in an i
Evgen [1.6K]

Answer:

<em>The correct answer is:</em> incorporates financial and nonfinancial measures in an integrated system.

Explanation:

The balanced scorecard can be defined as an approach to measuring and managing an organization's performance.

Because it is a flexible method, it can be adapted to different companies and situations.

The method uses financial and non-financial measures in an integrated system so that managers can monitor and control by means of indicators whether the planning outlined for the company is actually being effective for the achievement of objectives and goals. In the balanced scorecad, the indicators are analyzed from 4 perspectives: <u>Financial, Customer, Internal Processes and Learning and Growth. </u>

This method assists in a more active management, aimed at a greater vision of business systems and the possibility of managing strategic actions so that the company remains competitive and innovative in the long run.

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3 years ago
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gavmur [86]

Answer:

The right approach will be "$ 1123.2".

Explanation:

The number of miles to be used will be:

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Now,

The item deduction will be:

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4 0
3 years ago
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5 0
2 years ago
At the time when products and services are produced or provided to customers, which functional area is responsible for ensuring
Norma-Jean [14]

Answer: operations

Explanation:

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The assumption that in the absence of contrary information a business entity will continue indefinitely is the:
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Answer:

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