D. maybe because it characterizes him
You don't have to answer what I answered
the correct answer is D) How well do elements of the text help the text achieve its goals?
I hope this helps :)
Explanation:

FIVE TIPS TO HELP YOUR DENTAL RECEPTIONIST WHEN CALLING YOUR PATIENTS
- Sit up straight and smile before each call. ...
- Let patients speak without interruption or placing them on hold. ...
- Be well versed in practice FAQ's and always have a script handy. ...
- Probe for more information. ...
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