Answer: a) 0.0001, b) 0.0081.
Step-by-step explanation:
Since we have given that
Probability that a person will make a mistake on their state income tax return = 0.1
Probability that a person will not make any mistake = 
Since the events are independent.
So, (a) four totally unrelated persons each make a mistake;
Our probability becomes,

(b) Mr. Jones and Ms. Clark both make mistakes, and Mr. Roberts and Ms. Williams do not make a mistake.
So, our probability becomes,

Hence, a) 0.0001, b) 0.0081.