This passage suggests that Inglis, despite her goals for change, is afraid, and realizes the challenge of her situation.
She wants to not only change Apartheid, but change the heart and perspective of the guard at her sister's jail, though she knows fully-well that this is going to be a difficult task. She also fears what will happen if she is unable to soften him.
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he relies on his credibility as the president to capture the attention of the audience.
Both are at fault it's better to try to understand each other