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3 years ago

CRM allows an organization to accomplish all of the following except:

Business

1 answer:

klemol [59]3 years ago

3 0

Answer: C. Complicate Marketing and Sales processes.

Explanation: Customer Relationship Management (CRM) is aimed at fostering a better and more efficient company to customer/client relationship. Customer Relationship Management provides platforms and services required to make customers feel comfortable and happy, thereby increasing client retention and influx and ultimately driving sales. Customers Relationship Management provides better customer service, efficient call center services by ensuring customers can easily make enquires and get adequate information, Ensure that deals are closed faster by providing adequate support for their staffs.

Complicating marketing and sales processes is against the duties and objectives of customer relationship management.

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Burberry's competitive advantage is through its differentiation strategy. What risk should Burberry remain aware of?

Mumz [18]

Answer:

c.Burberry may run out of creative ideas to remain differentiated.

Explanation:

After considering the Burberry story, which business-level strategy is the company attempting to pursue?

a. Focused Differentiation

b. Focused Low Cost

c. Broad Low Cost

d. Integrated Differentiation and Low Cost

Burberry's competitive advantage is through its differentiation strategy. What risk should Burberry remain aware of?

a. Customers might decide that the price differential between the differentiator's product and the cost leader's product is too large.

b. Customers may decide that it is "too different".

c. Burberry may run out of creative ideas to remain differentiated.

d. There are no risks to differentiation strategies.

In addition to the new designer, Burberry also stepped up its involvement in social media, relationships with style magazines and connecting with high-profile trendsetters. This is an example of which concept?

a. Streamlining processes to take out unnecessary steps

b. Customization of the product offering to reach different market segments

c. Reaching efforts focused on building relationships and adding customers

d. Increasing customer retention and reducing customer churn

5 0

3 years ago

Adam Smith, the father of

Nonamiya [84]

Answer:

The "diamond-water" paradox.

Explanation:

Adam Smith in his book <em>The wealth of nations</em> posted a question consisting the comparison between the price of diamond and water.

His idea was that why the price of diamond is so high as it has no importance in human life, and why the price of water is so low when it is highly significant for human life. One cannot die, if he doesn't have a diamond under his pillow although he will die if water is not given to him for days.

3 0

4 years ago

Which best describes the difference in the duties of restaurant employees who work inside and outside a kitchen?

Nadya [2.5K]

Answer: D is the correct answer

Explanation:

3 0

3 years ago

N the knowledge economy, if a large portion of company value is in intellectual and human assets, the difference between the mar

Stells [14]

It will be expected that the difference between a company's market value and book value should <u>be larger than</u> a company with mostly physical and financial assets if the large portion of company value is in intellectual and human assets.

<h3>What is an intellectual/human assets?</h3>

These are asset possessed by a firm that ranges from human capital, information capital, brand awareness, instructional capital etc.

These are assets that can be improved when a firm hires better employees, conduct training programs, develops new patents etc

In conclusion, since the large portion of company value is in intellectual and human assets, then, the market/book value would be larger than a company with mostly physical/financial assets.