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In-s [12.5K]
2 years ago
11

When granting a customer's claim, a business communicator should include an opening in an adjustment message that a. explains an

d clarifies the company's position. b. builds goodwill. c. presents the good news immediately. d. summarizes the reader's claim and request.
Social Studies
1 answer:
polet [3.4K]2 years ago
3 0

Answer: c) presents the good news immediately.

Explanation:  The claim that is raised by the customer must be considered for the evaluation and understanding the problem of the customer or customer's product . Business communicator should always reply the adjustment message starting with the good news so that customer can be satisfied by the business services.

Other options are incorrect because it does not explains business position, friendly interaction is not presented and summary of the claim is not represented in adjustment message.Thus, the correct option is option(c).

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Sociologist george ritzer built off of ______________________ to develop the concept of mcdonaldization.
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Sociologist George Ritzer built off of <u>classical</u><u> theory of the rationalization</u>   to develop the concept of McDonaldization.

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Sociologist George Ritzer coined the term "McDonaldization" in his book The McDonaldization of Society, published in 1993. According to Ritzer, "McDonaldization" is the process through which a culture takes on the traits of a fast-food restaurant.

McDonaldization is a reinterpretation of scientific management and rationality. Ritzer believes that the fast-food restaurant is a more apt modern metaphor than the bureaucracy, which Max Weber used to illustrate the trajectory of this shifting society.

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10 months ago
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The amendment to abolish slavery was not ratified for a long time because, in order to amend the Constitution, three-fourths of the states had to approve the amendment, and only fifty percent approved the amendment.

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