Question

A client complains to the nurse-in-charge about another nurse on night shift. The client says that he kept calling the nurse but she never responded. Furthermore, when he questioned the nurse, she said that she had other clients to take care of. The nurse-in-charge is aware that the client can be very demanding. What is an appropriate response for the nurse?

Answer 1

Thank you for waiting but we have others to attend in our unit however we’ll try to get you as quickly as we can.