Question

Ruben is the chief executive officer of a multinational corporation. He manages 15 teams, and the leaders of each team report to him. When a team performs exceptionally well, Ruben presents them with a trophy at the end of every year. However, when a team does not meet the performance standards, he deducts their earned leaves.
In this scenario, Ruben is using _____.

A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control

Answer 1

Answer:

D) bureaucratic control

Explanation:

It seems that in this scenario, Ruben is using bureaucratic control. This term refers to the use of various different rules, policies, authority, documentation, reward systems, and even other formal methods in order to convince and control employee behavior and performance. Which is what Ruben does with his teams of employees by rewarding them if they perform well and taking away their earned leaves if they perform badly.