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Nady [450]
3 years ago
12

When corporate headquarters announced new service quality standards for pizza franchise owners, Roland knew he would have troubl

e gaining employees' support because
A. they were not allowed to diverge from existing standards.
B. customers were required to create service quality standards.
C. the process involved both part-time and full-time employees.
D. perishable services were being replaced with tangible services.
E. they were not involved in setting the goals
Business
1 answer:
elena-s [515]3 years ago
5 0

Answer:

E) they were not involved in setting the goals

Explanation:

I personally like management by objectives (MBO) since it is a management model that encourages employee participation in the decision making processes and goal setting processes for an organization.

When the employees feel that they have a saying in the decision making processes or goal setting processes, they are really motivated to reach those goals and give their best to prove that they were right when they proposed something. The motivation is different.

In this case, the exact opposite is happening. An order coming from some distant headquarter that was made without any type of employee participation is going to generate frustration and problems.

You might be interested in
The 2008 balance sheet of Maria's Tennis Shop, Inc., showed $2.9 million in long-term debt, $770,000 in the common stock account
Naddika [18.5K]

Answer:

OCF = -$1,670,000

Explanation:

To calculate this, the following are first calculated:

Cash flow to creditors = Interest expense - (Long-term debt in 2009 - Long-term debt in 2008) = $230,000 – (3,500,000 – 2,900,000) = -$370,000

Cash flow to stockholders = Dividends paid – ((Common stock in 2009 + Additional paid-in surplus in 2009) - (Common stock in 2008 + Additional paid-in surplus in 2008)) = $550,000 – (($985,000 + $8,250,000) – ($770,000 + $6,000,000)) = -$1,915,000

Cash flow from assets = Cash flow to creditors + Cash flow to stockholders = -$370,000 - $1,915,000 = $2,285,000

The the firm's 2009 operating cash flow, or OCF can now be calculated as follows:

Cash flow from assets = OCF - Net working capital investment  - Net capital spending

-$2,285,000 = OCF - (-$165,000) - $780,000

-$2,285,000 = OCF + $165,000 - $780,000

OCF = -$2,285,000 - $165,000 + $780,000 = -$1,670,000

3 0
3 years ago
The Acme Aircraft Seat Company produces aircraft seats and is able to assemble 2 seats in 30 minutes using four workers. The sin
Varvara68 [4.7K]

Answer:

The single-factor productivity of the firm is 1 seat per labor hour.

Explanation:

The Single-factor productivity means the output when a unit of input is used. It is used to identify how many resources are used to produce a unit output.

The Acme Aircraft produce 1 aircraft seat per labor hour.

The single-factor productivity is calculated by formula :

Output/Input

No.  of  seats  produced / ( No. of workers * Hours worked  )                    

   

Single Factor Productivity =  2 Seats / 4 workers * 0.5 (30/60) hours

5 0
3 years ago
Which of the following is not true about the national income identity given by the equation: S +(T - G) = 1 + CA?
kati45 [8]

Answer:

None of the options are False.

Explanation:

CA means Current Account Balance

T means Taxes

G means Government Spending

S equals National Savings and

I equals Investment

Cheers!

4 0
3 years ago
Financial objectives ________.a. relate to target outcomes that indicate a company is strengthening its market standing, competi
bogdanovich [222]

Answer:

The correct answer is letter "E": are necessary to set and to achieve because adequate profitability and financial strength increases a company's long-term health.

Explanation:

A company's financial objectives reflect the revenue the firm wants to earn out of the sale of goods or services. Organizations must meet those goals to ensure their operations will remain up and running. Otherwise, the association will have to look for other methods for financing their manufacturing processes and innovation which is likely leading them to ask for loans, thus, acquiring debt.

6 0
3 years ago
Colgate manufactures a fruit-flavored spongebob squarepants toothpaste for kids. the age-based variable that distinguishes the m
satela [25.4K]
Is an example of Market segmentation, which divides the market in half, due to a different demographics like age, target market etc.
The new target market that divides the market is possibly ages: 6-9

Hope this helps.
8 0
3 years ago
Read 2 more answers
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