Question

Ruth recently visited a day care center and noticed that there was a dead plant in the window. Toys were strewn about the floor and Ruth almost tripped over a tricycle. In this example, Ruth experienced negative aspects of the _____ element of the day care center's services marketing mix.

Answer 1

Answer:

E. Physical evidence

Explanation:

According to a different source, these are the options that come with this question:

A. Product

B. Production

C. Process

D. Place

E. Physical evidence

The negative aspects of the physical evidence in the daycare lead Ruth to react negatively to the daycare center's services marketing mix. In this example, Ruth wanted to see for herself what the daycare was like and whether it lived up to her expectations. However, based on the physical evidence found at the location, we can see that the daycare is not a place that fulfills its duties towards its customers.