Question

Rob calls the help desk to report that he cannot access any websites on the Internet. While he is still on the phone, you have him try to access a file on his departmental server. In both cases, his attempts fail. Troubleshoot Rob’s computer and determine why he is unable to access the network. The troubleshooting process will be completed when you are able to access the network using Rob’s computer.

Answer 1

In order for Rob to connect to the network,be must check all the connections he has in order to verify if it is physical problem or not. Let Rob check the wires and all the necessary devices like the routers and switches. If its not physical problem then check if the packets have gone out to the different layers of the network.