Disappointed by airline industry and the services provided by airline industry is given below
Explanation:
1.Disappointed customerwill not only cost you money but will also create the possibility of bad word-of-mouth, which can affect future sales and money in your pocket.
2.In an airport environment, and in particular in a hub station with the high volume of connecting traffic and increased probability that you will experience some sort of service disruption, this is even more critical. When you get a sandwich you don’t like or your movie freezes or your bed is not made-up to your liking, you are upset and looking for someone to remedy the situation. Once you have established that you will not elevate your tone to match that of the irate customer, you need to do a few more things. You have to listen to the problem and try to see it through the eyes of the customer. He or she will tell you everything you need to know. The actual incident is never at the root of the behavior. The more you are able to convey your empathy for the situation the customer is in – “I was late coming in from New York and I missed the connecting flight to San Francisco, where my sister is getting married tomorrow morning.” – the greater the trust that will develop between you and the customer. More than anything, customers want someone from your company to understand the unfortunate circumstances they have been left in. They want to vent, they want to feel that you have understood and cared about their predicament, and they want a genuine apology. Lastly, they want a solution. They want to see you try to find a fix for their problems, and even if the result is not ideal, they will be brought back to a calm state by your efforts and communication. Maintain good eye contact, let them know what you’re doing, and try to deliver a solution that addresses their concerns. It is not always possible to do this, and companies generally employ a Customer Relations department to handle transactions such as refunds or compensation for situations where the employee and the customer were unable to reach an acceptable resolution at the first point of contact.
3.Essentially, an airline's hard product is the plane itself, and the airline's soft product is the service, food, and the drinks. Hard product can also be non-airplane constituents, such as lounge amenities. Consequently, the food and drinks in the lounge is soft product, while airline lounge showers are hard products.
Answer:
A real estate transaction would generate a high commission for an agent but would associate the agency with the destruction of a beloved local landmark.
Explanation:
there would be a conflict of interest between the organisation and the sales person when the interests of both parties do not align.
The goal of the sales person is to earn the highest possible commission. While, the goal of the firm would be to earn profit and a have a positive image.
If the agent makes the sale, he earns a high commission but this would cost the firm its positive image. thus, the interest of both parties are at odds. this would generate a conflict of interest
The correct answer to this open question is the following.
If you cannot separate communication from leadership, why is communication known to be one of the top weaknesses in business leadership today?
Because many times, leaders confuse to inform with to communicate, and that is one of their biggest mistakes.
One thing is just to pretend that because your the leader of an organization, you have the right to inform but not listening back to what your team has to say.
Good leaders need to become great leaders accepting the fact that their role is of Communicators, which means they are willing and able to receive feedback. Or better said, to promote feedback in the first place as part of the process of generating understanding in the workplace.
Why is it the leaders’ responsibility to be effective communicators?
The leader has to lead by example. It has to be a great communicator, a good listener. Have a set of skills and abilities to perform under pressure. The leader has to make the toughest decisions. And of course, he has to hire the best individuals to form a true team.
Leaders have to be totally honest about who they are. You cannot pretend to be someone you are not. That is the foundation of what you are about to offer in a relationship.
The leader sets the example of living their own values, so he will have the moral status to ask other people to live by their own values so you can base your relationship on trust.
Answer:
you should have 2 apple trees
Explanation:
<u>you can have</u> <u>savings</u> <u>costs</u> <u>net payoff</u>
no tree at all 0 0 0
1 apple tree $130 $100 $30
1 orange tree $90 $70 $20
1 pear tree $145 $120 $25
<u>2 apple trees $260 $200 $60</u>
2 orange trees $180 $140 $40
2 pear trees $290 $240 $50
1 apple + 1 pear tree $275 $220 $55
1 apple + 1 orange tree $220 $170 $50
1 orange + 1 pear tree $235 $190 $45
<u>Answer:</u>
less
<u>Explanation:</u>
The law of diminishing marginal utility states that, as consumption of a good or service increases, its marginal utility decreases.
