Question

Shirley's time sitting at her desk was interrupted when the human resources manager burst into her office with a particularly nasty problem - customer service ratings had been falling over the last quarter. The human resources manager explained that rewarding high performing workers with bonuses would improve customer service. Shirley agreed and implemented a bonus scale that initially seemed effective, however the increased payout for bonuses meant there was less money available for offsite storage used by the IT division. Sadly, their system backup tapes would have to be held at the same location as their main system. What roadblock is Shirley confronted with while trying to identify the true problem?

Answer 1

Job Satisfaction has been the main reason why Shirley has been confronting this bottleneck

Explanation:

Some of the reasons why Shirley faced the roadblock are :-

1. Expectations - A pressure has been put on to the employees  by which Shirley has not been able to cope up with it.

2. No Motivation - Shirley has no sense of being motivation to work for the organisation. which leads to loss of determination.

3.Environment - Shirley has not been given a conducive enviroment that helps the organisation to work efficiently