Answer:
1st question: B. inform you of coming trends.
Even after understanding your customer segment and satisfying your customers, you have to keep up with the market trends and the changing needs of customers if you need to be successful.
2nd question: C. Provide check boxes for each choice.
A simple question and check box type questionnaire is the best way to get customer feedback as it consumes less time to fill.
Explanation:
<span>You should consider "Case queues" and "Case assignment rules" first w</span><span>hen designing a case management solution to increase agent productivity.
In order to design a case management solution, distinguish what client undertakings are expected to achieve the principle client objective. Choose what business level assignments and steps you need, and afterward assemble those undertakings and steps into a case.
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The performance management approach that uses job performance evaluations to identify a company's best, average, and worst performing employees, using person-to-person comparisons, is known as "forced ranking".
<h3>What is forced ranking?</h3>
The contentious practice of "forced ranking," which grades employees against one another rather than against performance standards, is very popular in corporate America.
The problem with forced ranking are-
- This can lead to a lack of motivation and disengagement among employees as well as unneeded internal competition that can harm collaboration, creativity, and innovation and divert attention from market competition.
- Although contentious, forced ranking systems are legal. Employers who choose to take action based on those rankings, however, run a number of legal dangers.
The forced rankings beneficial from an employee perspective, here are reasons-
- This system teaches a manager how to assess employees objectively with the right management training.
- When the management system needs to be improved or formalised, forced rankings are advantageous.
- An essential component of business is analysing trends and developments.
To know more about example of forced ranking, here
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The <span>agency which enforces truth in advertising laws and defines deceptive and unfair advertising practices is the FTC, or the Federal Trade Commission </span>
