Question

Eric is admitted to a hospital to undergo a surgery for hernia. he is unable to discern the expertise of his surgeon before the surgery nor evaluate the quality of the service after the surgery. in this case, the expertise of eric's surgeon is an example of a(n) _____.

Answer 1

The answer to the blank space is credence attribute. Credence attribute refers to how a good or service cannot be evaluated by consumers even after using it – even though the consumers feels the perceived value.

In the example of the question, Eric clearly doesn’t quite understand the expertise of the surgeon and is unable to evaluate it but nevertheless he benefits from it through his hernia surgery.

Answer 2

Answer:

Credence attribute

Explanation:

Credence attribute refers to situations in which a customer cannot personally evaluate the quality or expertise of a particular person who provides a good or service prior to obtaining it. This means that a person cannot see with his own eyes, before purchase or consumption, whether a person is adequate for the job that he is required to do or the good he is required to produce. Therefore, the customer has to believe in his reputation or his claims of expertise. This is the case with Eric, who is unable to discern whether his surgeon is good or not at what he does.