After calling the customer service line of Delta airlines, Francis received an email asking her to fill out customer satisfactio

Question

4 years ago

9

After calling the customer service line of Delta airlines, Francis received an email asking her to fill out customer satisfactio

ns questions. Francis opened the email from Wufoo and quickly filled out the ten questions. This is an example of what type of quantitative method?

Computers and Technology

1 answer:

Irina-Kira [14] · Answer 1 · 2021-11-15T00:49:32+03:00

Answer:

Surveys

Explanation:

Quantitative research methods seek to generate useful data to properly analyze the behaviors, opinions, and attitudes of some selected individuals. The collection method of quantitative methods includes all forms of surveys (paper, online, mobile, etc.).

The customer satisfaction questions are a form of surveys because they seek to discover her perception, attitude, and behavior towards their company.