Answer:
The main points of agreed procedures for handling complaints are: treat all complaints positively and seriously. make it as easy as possible for individuals to complain. if necessary, provide support for an individual to make a complaint.
Explanation:
The question is really vague, there could be many answers. But I'm guessing it's hate violence. The definition of hate violence is: "<span>speech or behavior that is aimed at a person or group based on personal characteristics" so lol I guess that'd be it.</span>
The answer to this is True.