They are both independent agencies.
Answer: Cheerfulness, positive attitude
Explanation:
Customer service is part of the backbone of business. How customers are treated would determine how long the business would last, when customers are not treated well, there won't be a growth regarding the business, employees would need this in mind considering the various kinds of clients they would come across and it's very obvious they won't be the same, a lot of positive mindedness and cheerfulness is required, this is what is required a lot for Susan's job
The Executive Department does not call its chief administrator the secretary of the department. This is because the chief administrator of the Executive Department of the Government is the President or the leader of the country. Other people who are in the different branches of the government are appointed by the President because they are a part of his cabinet.