Question

Mark is the network administrator in his building and is responsible for training all the new technicians on various troubleshooting techniques. He is instructing them on documenting their actions at the end of the troubleshooting process. What should he NOT encourage them to document at that time

Answer 1

Answer:

See answer below

Explanation:

He should not encourage his new technicians to document theories that were followed at the end of the troubleshooting process. This because the theory might not add to their knowledge about troubleshooting. What is paramount and needed to be documented for future references are their findings, actions taken by them and the outcome achieved through the whole troubleshooting process.

In trouble shooting, a technician aims at solving problems on computer system by following a set of steps such as establishing theory of probable cause, testing the theory to determine the cause, establishing a plan of action and implementing the solutions; in order to determine and solve the problem.

The theories here are the steps that were followed in determining and solving the observed issues hence should not be documented except the findings, actions taken and the final outcomes that were achieved.