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lys-0071 [83]
3 years ago
15

First Community Bank spent a considerable amount of money updating its lobby with plush sofas, a large-screen television, and a

refreshment counter with popcorn and soft drinks. However, very few customers spend time in the lobby. In fact, most customers want to be in and out of the bank, with their financial transaction completed as quickly as possible. The gap model of service quality would suggest that a gap exists between:
Business
2 answers:
GaryK [48]3 years ago
8 0

Answer:

a. service quality specifications and the service that is actually provided.

b.what the company provides and what the customer is told it provides.

c.the service customers receive and the service they want.

d.what customers want and what management thinks customers want.

e.what management thinks customers want and the quality specifications management develops to provide the service

The correct option is D,what customers want and what management thinks customers want

Explanation:

From all indications,there is a swift delivery of service to customers,as a result turnaround is as expected customers,it is valid to conclude that there is no gap between the service quality specifications and service that is actually delivered.

However, a gap does exist between the extra features of the service delivery that customers expected and what management provided, this is due to the fact that customers are likely to be working class who just took few minutes off work to get their banking transactions done quickly and do not have the time to wait let alone make of the gadgets provided by management

Rudik [331]3 years ago
5 0

Answer: d.what customers want and what management thinks customers want.

Explanation:

The GAP model attempts to explain what is needed for customer satisfaction to be acheived.

It has 5 Gaps and the first Gap is being violated in the above scenario.

It deals with, The gap between Customer Expectation and Management Perception.

The First Community Bank management thought that customers wanted a relaxing space to conduct transactions whereas customers just wanted to go transact as quickly as possible and get on with their lives which points to a clear Gap between Management's perceptions of what customers want and what they actually want.

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How are the market and enterpreneurship related with each other?​
Klio2033 [76]

Marketing is a vital process for entrepreneurs because no venture can become established and grow without a customer market. The process of acquiring and retaining customers is at the core of marketing.

Further, marketing provides an effective vehicle for achieving entrepreneurship within the corporation. As some have argued, marketing is the home for the entrepreneurial process. As a process, a firm's entrepreneurial orientation has three key dimensions: innovativeness, risk taking, and proactiveness.

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7 0
3 years ago
Dividends in arrears are dividends on A. cumulative preferred stock that have been declared but have not been paid. B. non-cumul
Romashka [77]

Answer:

The correct answer is letter "A": cumulative preferred stock that have been declared but have not been paid.

Explanation:

Dividends in arrears are dividends that have not been paid in a period on cumulative preferred stock. A company does not necessarily have to pay dividends to its shareholders but the payment becomes cumulative. Under this situation, it is said that the organization has failed to generate enough cash during the year. Besides, there must be a dividend declaration for the dividends in arrears to be liable recognized.

7 0
3 years ago
Suppose that Steve, one of the partners in a home improvement company, intends to dissolve the partnership. Before he can give n
bija089 [108]

Answer:

still be liable for Hala's contract.

Explanation:

Any contract entered into by any of the partners, before the dissolution of a partnership business is deemed legal hence binding on the partners. This means that the partners will still be liable for the new contract in line with their partnership status.

Although, before a partnership business can be dissolved, at least one of partners must give a notice of intent. If in the process of giving the notice, another member enters in a new contract, such will be valid and partners will still be held liable because the business has still not been dissolved in the eye of the law.

Any contract entered into by any partner in a partnership business aftet dissution becomes illegal hence not binding on other members.

6 0
3 years ago
Emily wants to search online for entrepreneurship opportunities in the field of business development. However, she wants to skip
jeka94

Answer:

C.

“entrepreneurship + business + development - branding”

Explanation:

Researchers usually put a hyphen before a word as a technique to exclude it from online search results. This method allows for narrowing down results to the desired pages only.  When searching for keywords that are frequently used together,  putting a hyphen helps exclude unwanted results.

4 0
3 years ago
Jackson Company has two service departments (S1 and S2) and two producing departments (A and B). Department S1 serves Department
rusak2 [61]

Answer:

The total amount of cost that will be allocated from S2 to Department A is $32,200.

Explanation:

This can be calculated as follows:

Cost allocated from Department S1 to Department S2 = Direct department costs of Department S1 * Percentage of service to Department S2 = $200,000 * 15% = $30,000

Total Direct department costs for S2 = Direct department costs for S2 + Cost allocated from Department S1 to Department S2 = $16,000 + $30,000 = $46,000

Cost allocated from Department S2 to Department SA = Total direct department costs for S2 * Percentage of service to Department A = $46,000 * 70% = $32,200

Therefore, the total amount of cost that will be allocated from S2 to Department A is $32,200.

3 0
2 years ago
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