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lys-0071 [83]
2 years ago
15

First Community Bank spent a considerable amount of money updating its lobby with plush sofas, a large-screen television, and a

refreshment counter with popcorn and soft drinks. However, very few customers spend time in the lobby. In fact, most customers want to be in and out of the bank, with their financial transaction completed as quickly as possible. The gap model of service quality would suggest that a gap exists between:
Business
2 answers:
GaryK [48]2 years ago
8 0

Answer:

a. service quality specifications and the service that is actually provided.

b.what the company provides and what the customer is told it provides.

c.the service customers receive and the service they want.

d.what customers want and what management thinks customers want.

e.what management thinks customers want and the quality specifications management develops to provide the service

The correct option is D,what customers want and what management thinks customers want

Explanation:

From all indications,there is a swift delivery of service to customers,as a result turnaround is as expected customers,it is valid to conclude that there is no gap between the service quality specifications and service that is actually delivered.

However, a gap does exist between the extra features of the service delivery that customers expected and what management provided, this is due to the fact that customers are likely to be working class who just took few minutes off work to get their banking transactions done quickly and do not have the time to wait let alone make of the gadgets provided by management

Rudik [331]2 years ago
5 0

Answer: d.what customers want and what management thinks customers want.

Explanation:

The GAP model attempts to explain what is needed for customer satisfaction to be acheived.

It has 5 Gaps and the first Gap is being violated in the above scenario.

It deals with, The gap between Customer Expectation and Management Perception.

The First Community Bank management thought that customers wanted a relaxing space to conduct transactions whereas customers just wanted to go transact as quickly as possible and get on with their lives which points to a clear Gap between Management's perceptions of what customers want and what they actually want.

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In a progressive tax system, taxes decrease as income increases.<br><br> True or False?
Lisa [10]
Yes , it is true . when it is in a progressive tax system
8 0
3 years ago
John's friend just gave him a pair of concert tickets to see his favorite rock group perform this weekend. Each ticket sells for
Len [333]

Answer:

$80 lost for not working

Explanation:

Opportunity cost refers to the sacrificed benefits as a result of preferring on a particular option over another. As people make choices, the forfeit one option in favor of another. Opportunity cost is the missed value of the next best alternative.

For John, he has a choice between working or going to the concert.  He has two tickets worth $50. Working would mean her twice her regular income, which is $20 per hour. If he works for four hours, his total earning will be $80. If John chooses to go to the concert, he will miss the opportunity to earn $80. The opportunity cost will be the missed $80 that he would have received from working.

6 0
3 years ago
​a man borrows money from an automobile dealership to pay for a car. if he fails to repay the loan, the dealership will take pos
Setler [38]

Select one:

a. ​creditor, collateral, borrower

b. ​borrower, creditor, collateral

c. ​credit union, loan, creditor

d. ​loan, collateral, creditor

Answer: a - creditor, collateral, borrower.

The automobile dealership loans money to the man to buy a car. So, the automobile dealership is the creditor.

Collateral refers to anything that may be pledged in return for money, with the condition that the pledged item will be forfeited if the money is not repaid. Since the dealership will take possession of the car if the man fails to repay the money, it is a collateral.

The man who bought the car, owes money to the automobile dealership as he bought the car on a loan. So, he is a borrower.

7 0
3 years ago
Read 2 more answers
Jaronda founded Diamond Communications Inc. in 1993. Ten years later, the company went public. Despite Jaronda's death in 2005,
Solnce55 [7]

Answer: C. separation of legal ownership and management control

Explanation: Public traded company can go on with their operation undisturbed when the founder dies, because there is separation of ownership from management of the company.

Public traded companies usually have a board which management report to, the board is the highest decision making body in the company.

7 0
3 years ago
From theory, what are some communication channels and barriers? Now from professional experiences, what are some communication c
Ira Lisetskai [31]

Answer:

Communication channels are the channels with which information are passed from one to person to another. Messages and ideas are exchanged using these channels to complete the communication process.

Explanation:

Types of communication channels are:

Email

Social media

TelephoneTelevision

Radio

Face-to-face communication

Oral and written communication

Verbal and non-verbal communication.

Communication can be through the use of words or without words, such as the use of signs and gestures. Communication can take place physical and otherwise.

Barriers in communication this are the things that create disturbances in sent messages and thereby causing a misunderstanding between the sender and receiver.

Barriers are:

Poor communication skills: when an individual communication skill is weak, such individual lacks the confidence to communicate effectively in front of others.

Noise disturbance: Noise disturbance is a barrier that hampers the clarity of a message.

Language barriers: The language barrier occurs when there is diversity in an organization workforce. languages or accents differ fromLanguage to language same as cultures.

Perception differences: This occurs when the senders point of view and receivers doesn’t match up which results in lack of understanding.

Wrong pronunciation of words and poor usage of vocabulary: By not pronouncing words accurately and correctly, wrong message might be passed.

the communication channels in a professional settings are:

Formal communication: the use of written letters and e-mails to colleagues, senior management, or the exchange of thoughts through official presentations before board members.

Informal communication: this kind of message channel exist between acquittances people we are familiar with. Any style and words not suitable in formal communication mode can be used here.

Barriers at the professional level are:

Organizational Hierarchy: due to the long chain of hierarchy or it passes through this alters the original message.

Lack of knowledge of non-verbal communication: Body language, gestures and postures are essential factors of communication as a wrong gestures and postures communicate false messages.

Low confidence level: For am individual to be able face a crowd and pass effective communication he needs his confidence level high.

Clarity in the message: The message been passed must be clear, concise and simple. Free of grammatical and spelling errors.

High confidence level: a confident speakers communicates easily, which his message easy to grasp and understand.

Feedback: for a communication process to be complete the receiver must give a feedback.

Good communication skills:

1. Practicing like they say practice makes perfect.

2. Proper pronunciation of words.

6 0
3 years ago
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