According to my research on different business strategies, I can say that based on the information provided within the question the term being mentioned is known as a balanced scorecard. Like mentioned in the question this is a performance management tool used by managers to keep track of of activities undertaken by staff in order to control and to monitor the consequences that may be caused from these actions.
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They are authoritative and tell her what to do, but they arent authoritarian because they still appreciate her and give her hugs. An authoritarian is a dictator that does not show any remorse or compassion to its subject(s). Therefore, your answer
