Question

Every time Tess brings her bike in for service, the work is done well and her bike is ready to be picked up at the promised time. In regard to service quality, this is a function of

Answer 1

Answer: In regard to service quality, this is a function of reliability

Explanation:

Service quality is the expectations of the consumer when compared to other providers and it is based on the performance of the company. Service provider is rated with high quality of service when the customer needs are met and the service is economically valuable when compared to the competitors.

Reliability means the capability of the service provider to give timely and quality service. Reliability is also where the service provided is of high quality and same during all the times.