Answer:
A: Create the product that customers
Explanation:
I did it on edgy
A time management tool in a help desk software package probably has the greatest impact on the productivity of help desk agent.
<h3>What is
help desk software ?</h3>
IT and customer service teams utilize help desk software to assist staff members and customers. Its primary purposes include assisting service teams in methodically managing support requests, offering alternatives for self-service, monitoring and reporting performance, and ideally doing much more.
The objectives and procedures of a help desk when employed by an IT team are established using industry and governmental best practices, such as ITIL (Information Technology Infrastructure Library). The aim of ITIL while handling problems, according to Mikkel Shane, CEO of Zendesk, is to "establish regular service operation as rapidly as possible and minimize the adverse effect on business operations.”
Simply put, help desk support software is made to provide you with the means of helping your clients feel heard. Here is a little explanation of how it operates:
To know more about help desk software :
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Explanation:
you need a better pic if possible, it's kinda hard to read the question.
Answer:
the correct answer is "B"
Explanation:
the Systems development life cycle (SDLC) is a complete development process for a new product without giving any chance for alteration or improvement, Whereas,
extreme programming (XP) uses a software programme that is coded to allow for alteration. the product is continously modify until its meet customers satisfaction.
SDLC is seen as and archaic method of product development while XP is a new technology used by most company.
therefore, the SDLC models develops an entire system at once, where as XP uses incremental steps to improves an information system quality.
