Question

When CarMax promises a "no-haggle" pricing structure, it exhibits _________ because it provides additional value to potential used car buyers by making the process simple and easy. Multiple Choice a customer orientation a status-quo pricing structure competitive parity a competitor orientation consumer parity

Answer 1

Answer: Customer-orientation

Explanation:

Customer orientation is referred to as the approach to the sales and customer-relations under which the staff of the organization tends to concentrate on providing assistance to the customers in order to meet the  wants and needs they have. Here, the management and the staff coordinate their objectives around a single objective i.e. retaining and satisfying and consumers.