Question

A front desk clerk at a ReView Hotel receives a call from a ReView Gold Rewards Member guest complaining that the wireless Internet in her room is fading in and out. Without Internet access, she won't be able to make her deadline for this business trip. What could the desk clerk do to maintain the guest's cluster of satisfactions?

Answer 1

Answer:

The desk clerk should offer the guest the use of the lobby wireless, which the clerk knows to be problem-free, along with a discount.

Explanation: in other to maintain the guest's cluster of satisfactions, The guest clerk should make sure that things are put in place for the guest satisfaction.

Answer 2

Answer:

Nothing

Explanation:

The guest, as a member of a company rewards club, was already satisfied, enough to join the rewards program and also with the wireless service, so her cluster of satisfaction can only be maintained if she is also satisfied with the hotel and the front desk clerk.