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2INTRODUCTIONThe tourism literature has widely recognized that the service quality of the tourguide is a critical factor in achieving tourist satisfaction (Lopez, 1980; Geva &Goldman, 1991; Mossberg, 1995; Ap & Wong, 2001; Wong, 2001; Wang, Hsieh &Huan, 2000; Zhang & Chow, 2004; Black & Weiler, 2005), influencing traveloperator’s reputation and word-of-mouth publicity (Heung, 2008), and affecting theimage and revisit intention of a destination (Whipple & Tach, 1988; Chang, 2006; Sahin& Balta, 2007). On the other hand, destination governments and tourism industries areincreasingly aware of the need to improve the service quality of the tour guidingprofession; for instance by investing in training programs (Weiler & Ham, 2002; Dioko& Unakul, 2005) as well as quality assurance and regulatory mechanisms (Ap & Wong2001; Black & Weiler, 2005). This is a particularly pressing issue in many Asiandestinations in the face of fierce intra-regional competition.Macau is one of the destinations in Asia which faces strong competition fromestablished destinations in the neighborhood such as Hong Kong, Guangzhou andSingapore (Leong, 2007). Macau has been experiencing a rapid expansion of theinbound tourism market over the past decade. According to the Macau GovernmentTourists Office (MGTO) (MGTO, 2008a), visitor arrivals in 2007 exceeded 27 million,representing a growth of 22.7 per cent from 2006. The advent of the liberalization of thegaming industry in 2002 (Yong and Fu, 2006) and the resultant significant scaleexpansion of the casino business, as well as the relaxation of travel arrangements madeby the Mainland Chinese government have significantly contributed to the exponentialgrowth of Macau’s tourism industry in recent years.
Elizabeth Cady Stanton formed the friendship with Susan B. Anthony.
Susan B. Anthony was an American social reformer and women's rights activist. She played an important role in the women's suffrage movement and she appeared before every Congress between 1869 and 1906 on behalf of women's suffrage.
In 1851 she met Elisabeth Cady Stanton during an anti-slavery meeting in Seneca Falls. There, their historic and long-lasting friendship began.
<em>They became co-workers in social reform activities</em> and together they founded the New York Women's State Temperance Society and later the Women's Loyal National League that fought a long battle to abolish slavery.
Their biggest achievements were, however, associated with work for the <em>American Women's Suffrage Association. </em>
Stanton and Anthony remained close friends for over 50 years.
The act is called emancipation. It is a push to get monetary and social rights, political rights or uniformity, regularly for a particularly disappointed gathering, or all the more by and large, in the exchange of such issues. Notwithstanding, comparative ideas might be alluded to by different terms. For example, in the United States, the Civil Rights Movement finished in the Civil Rights Act of 1964.
