Answer:
D. Mediator hears both sides of the dispute.
Explanation:
The peer mediation process includes 5 steps that are:
1. The mediator s introduced, the role that the mediator will take is explained and the process to be followed is outlined to ensure that the mediator is neutral.
2. Each party explains the issue and point of view.
3. The mediator may request evidence and information that can help to solve the problem. Also, he/she can ask questions to understand the situation.
4. The mediator discusses what he/she believes is the issue.
5. Negotiations with each party may take place to discuss options and a settlement is proposed to the participants to get to an agreement.
According to this, the second step in a peer mediation is that the mediator hears both sides of the dispute.
