Question

Randi Lynn supervises 12 customer service representatives. At the end of each day, each representative is required to send Randi Lynn an e-mail summarizing his or her customer interactions that day. Randi Lynn consistently receives e-mail summaries from Dennis, one of the customer service representatives on her team, with missing information, poorly written sentences, and sloppy formatting.
What nonverbal messages do Dennis’s sloppy e-mails send to Randi Lynn? Check all that apply.

A. I don’t take my job seriously.

B. I don’t respect your authority.

C. I am unprofessional.

Answer 1

Answer:

A. B. and C.

Explanation:

In this scenario, the e-mails being sent by Dennis to Randi Lynn express all of the available options (I don’t take my job seriously, I don’t respect your authority, and I am unprofessional.) This is due to the fact that what Dennis is doing as a representative is a JOB. This means that he has to be on-time, professional, and respect those in a higher company position at all times. By completely ignoring Randi Lynn's instructions, not taking the time to proofread his e-mails, and not completing the necessary information, he is proving that he does not care or does not need the job and certainly does not respect Randi Lynn or any authority from his employers.