Answer: Follow up with a letter that documents the call and promotes goodwill.
Explanation: The given case, belongs to the public relations concept under which the company tries to interact better with their customers, so that the customers enjoy a healthy experience and the image of the company remains positive.
The proper way to address a complaint call is to follow up by giving a letter stating the explanation apologies, excuses shall not be mentioned and assurance should be provided that such action would not be taken in future.
Answer:
Savings rates decrease as income increases.
Explanation:
Consumption can be defined as the use of goods and services by the household or end users.
The true and correct statements about consumption are;
1. Wealthy people consume more than other people.
2. Expectations about future prices affect consumption.
3. Tax increases reduce consumption.
The incorrect statement concerning consumption is that, savings rates decrease as income increases because an increase in income generally result in an increase in savings rates.
Eddie's company is using a forced ranking performance review system.
<h3>
What is forced ranking?</h3>
- Forced ranking, the contentious practice of grading employees against one another rather than against performance criteria, is all the rage in corporate America.
- Employees are evaluated from best to worst depending on their performance in a system known as forced ranking.
- This system can be used to find top talent, assist managers in identifying individuals who require growth, and give a framework for granting incentives and promotions.
- This not only makes staff feel unmotivated and disengaged, but also fosters unneeded internal competition, which can be harmful to synergy, creativity, and innovation and divert attention away from marketplace fulfillment.
Therefore, Eddie's company is using a forced ranking performance review system.
Know more about forced ranking here:
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The correct question is given below:
Eddie was surprised to learn that not everyone would receive a bonus this year. Instead, management planned to rank all of the employees in Eddie's division and award bonuses only to the top 20 percent in terms of sales. Eddie's company is using a(n) ______ performance review system.
Answer:
<u>Explanation</u>:
Exploitation often involves a denial of an individual's right (in this case a consumer's right).
Consumers are often exploited in this three areas:
Poor quality standard: For example, one may purchase an electronic device, which in most cases the quality level is determined only after using the product and then discover that the product has failed to meet expectations like performance failure.
High Prices: This is often happens when a consumer isn't aware of the average price of a particular product and may be the taken advantage of by the seller.
False or Incomplete product description: Online shopping often presents this type of exploitation. For example, an individual may buy a wrist watch he thinks is made of silver, but receives the item an discover it is actually made of rubber material.
