Answer:
Speech delivery is one of the attributes of a person that can make him/her standout amongst an audience helping him convey his/her message in an effective and efficient way.
Tips for verbal communication:
1. Effective voice usage : As a speaker, ones voice should be loud enough for everybody to be heard but not so loud that it may sound bossy or harsh. An efficient speaker knows when to raise and lower his voice.
2. Jittery start : Avoid starting with words such as "umm" and "okay" as it showcases a nervous speaker and a nervous speaker is most of the times bound to end up being confused.
3. Clear pronunciation of words : Words should be enunciated clearly without being mumbled and garbled.
Tips for nonverbal communication:
1. Facial expressions : As much as the audience pays attention to the words spoken, the facial expressions also mesh with words and feelings being spoken and conveyed. Hence, the words spoken and the facial expressions should not conflict.
2. Eye contact : Eye contact should be made to make ones presence felt. Make sure to make eye contact with different sections of people while speaking.
3. Movement : Be it behind a podium or a mic, the stage is yours and one should take maximum advantage of the fact. A podium might restrict ones movement but behind a mic, feel free to walk the stage. This keeps the audience involved and adds confidence to your delivery.
Answer: It's true, this is an example of consumer misbehavior, however there are some factors to consider.
Explanation: Although it is pretty evident that Michelle bought the dress in the first place because she liked it, what was done afterwards can be labeled as misbehavior for her plan to have the money back despite the article she already used for the ocassion she planned to attend with it. However, the cashier plays his/her part with the story because there is no evidence of refusal coming from what Michelle intends to do.
