Answer: when I was working at AXA as a Financial Advisor, my most difficult clients or customers are the SKEPTICAL CUSTOMERS ( their ask much questions and always doubt everything you say).
one of the days I never meet a clients need, was the day a client wants to liquidate his money market investment ( it's a fixed account where clients deposit money and expect good returns or interest when ever they want to cash out the money). The clients wants his money immediately, but at that moment we had some Network issue, and claims has to be posted before liquidation can be done. I called the head office to inform them the issue on ground, as they work to rectify it, I took the client to our lounge room, I bought him ice cream and cake, we ate together and I cracked some jokes, we laughed together as we wait for the Network issue to be resolved,
Customers satisfaction is actually difficult when it comes to large number, I always have a note book, to write down appointment and discussions with customers, so it will be easy for me to satisfy everyone according to what we have discussed earlier. When I have much work to do per hour, I have to inform them on how each issue will be treated accordingly, as their patiently wait.
The last time I apologized to someone was few hours ago, I mistakenly stepped on someone's foot in a public transport, I just have to apologize immediately.
Explanation:
Answer:
The answer is : The payment to common shareholders will total $19,500
Explanation:
Because preferred share has priority to receive dividend over common shares, the amount of dividend declaration must fulfill the firm's commitment to its preferred shareholders before the residual amount may be distributed among common shareholders.
Amount of dividend needs to be paid to preferred share holders = Number of share x Par value per preferred share x % dividend = 1,000 x 10 x 5% = $500.
The residual amount of dividend declaration which will go to common shareholders = 20,000 - 500 = $19,500.
=> Thus, the answer is $19,500.
Answer:
a. sales orientation
Explanation:
The sales orientation is a business model that focused to make the best product and the services without knowing the customer needs and wants
Therefore as per the given situation, it is mentioned that there is a lack of understanding with respect to the customer wants and need
So this represents the sales orientation
hence, the correct option is a.
Answer:
FALSE
Explanation:
Relationship marketing refers to the technique aimed at promoting customer relationships, communication and lengthy-term commitment. It is intended to build good consumer relationships by presenting them with knowledge that is specifically tailored to specific needs and requirements, and by enabling open lines of communication.
Thus, from the above we can conclude that the given statement is false as the company will focus on all of its customers under such strategy.
Answer: c. by creating it
Explanation:
Purchasing Bonds is a part of Monetary Policy by the Fed to increase the money supply in the economy. As such, when they purchase those bonds they do it with new money that they have created to be able to increase the supply in the market.
Apart from creating new money, they can also purchase the bonds by creating bank reserves for commercial banks in the country which the banks can then give out as loans to increase the money supply.
