Question

Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of

Answer 1

Answer:

Organization structure and design

Explanation:

Organization structure is when a company's mode of operations and strategies are clearly defined and translated into various functions to be carried out by units in the organization and how those units work together to achieve common objectives, while organization design which is quite broader than organization structure tells us about a company's whole process, how teams are set up and led to achieve an organization goals.

Both structure and design are often used to give directions to an organization where the desired results are not met. As in the above scenario, both the structure and the design will now be restructured and redefined such that the new employees that will be recruited must meet the criteria as set out therein hence result in operational efficiency.