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denis23 [38]
4 years ago
9

Kirksand airlines is well known for providing excellent customer service to its flyers. the staff members enquire and listen car

efully to each flyer's wants and needs. if a flyer has any specific requests, the staff members ensure that they are immediately attended to. in this scenario, kirksand airlines has based its customer relationship management on the trend of _____.
Business
2 answers:
OLga [1]4 years ago
6 0

Answer: personalization

Kirksand airlines is well known for providing excellent customer service to its flyers. The staff members enquire and listen carefully to each flyer's wants and needs. If a flyer has any specific requests, the staff members ensure that they are immediately attended to. This is a classic example of personalization. They are ensuring that a close contact with the customers remain in order to get a positive publicity,  

Pepsi [2]4 years ago
3 0
In this scenario in which the needs, wants and specific requests from each customer (flyer) are heard and provided, Kirksand airlines has based its customer relationship management on the trend of personalization. The concept of personalization in CRM includes marketing and customer approach focused on <span>individual users' characteristics or preferences.</span>
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Which of the following is a key consideration in selecting an allocation base?
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C. There should be logical association between the allocation base and the incidence of costs.

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Exercise 10-30 Cost Variance Investigation (LO 10-4)The director of cost management for Odessa Company uses a statistical contro
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Explanation:

According to the given data, the standard direct-labor cost during each of these months was $38,000, therefore, in order to calculate  the cutoff value for investigation, we would have make the following calculation:

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$28,483.4

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