Question

Supply chain analytics programs have many objectives that, if realized, would ______. a. offer lower prices for customers but lead to lower customer satisfaction b. mean higher prices for customers and thus lower customer satisfaction c. mean higher prices for customers but will lead to greater customer satisfaction d. offer lower prices for customers and lead to greater customer satisfaction

Answer 1

Answer:

d. offer lower prices for customers and lead to greater customer satisfaction

Explanation:

Supply chain analytics programs have many objectives that, if realized, would offer lower prices for customers and lead to greater customer satisfaction.

Supply Chain Analytics can be defined as the use of data-driven intelligence in improving operational efficiency and effectiveness  to reduce customer service cost and increase customer service experience.

Therefore through the use of predictive modelling, businesses are able to understand the pattern of customer transactions which aids them in reducing transaction costs and improving their satisfaction.

Answer 2

Answer:

The correct answer is letter "D": offer lower prices for customers and lead to greater customer satisfaction.

Explanation:

Analytic programs in the supply chain are implemented to study the possibilities of reducing time in moving goods from manufacturers to suppliers, lowering costs of production, and creating a network that will keep the flow of the manufacturing process constantly at its maximum.  

If those three objectives are achieved, consumers might see a decrease in the price of the goods offered as a result of maximizing the internal processes of the firm. Also, by reducing prices, consumers are more likely to increase the quantity demanded for the good because their satisfaction has been bosted.