Considering the situation described above, Charlotte's efforts are part of the <u>Planning</u> function of management.
This is because the <u>Planning</u> function of management involves various processes, including planning or making the mission and vision of the firm.
It also includes determining the systems and means by which a desired goal or results of the company or business is achieved.
Thus, in this case, as Charlotte's next task is to determine the reason for the disappointing results and find a way to get sales up to their desired level, this is an example of the <u>Planning</u> function of management.
Hence, in this case, it is concluded that the correct answer is "<u>Planning</u>."
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