My experience with customer service complaint resolution
I recently helped a disgruntled client who was dissatisfied with inconsistencies between our actual inventory and what our mobile application displayed.
We were entirely out of the item they sought, despite the app claiming that we had plenty in stock. They needed the item immediately, so I suggested a similar item that I already possess instead of offering to visit other retailers to get it for them.
They praised me for my time and work, and after a week they really returned to tell me how much they like the final product. My experience with customer is also good.
Learn more about customer service
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Answer:
.a. the speaker sets the tone for immediacy.
Explanation:
Immediacy behaviours are actions that show warmth, inclusiveness, psychological closeness, openness to interactions and positivity. They can be verbal or non verbal.
Therefore, before a speaker decides to add immediacy behaviours in his speech, he must have set the precedent for it. The speaker needs to prepare his listeners before he tries to communicate warmth and psychological closeness, because his listeners may immediately feel suspicious if the speaker jumps into immediacy behaviours without preamble.
A speaker can set the tone for immediacy by preparing his audience with stories that elicit empathy, stories that show the humanity in him and others.
Answer: D
Disgust
Explanation: I took the test
