Question

Bronson has shopped at several toy stores. However, he really likes The Toy Corner because of the broad assortment offered for different age groups. Moreover, if a particular toy is not available at the store, Bronson can place an order and have it delivered directly to his home at a discounted price. Hence, Bronson feels that the service offered by The Toy Corner _________.A. are poor due to lack of instrumental support.
B. do not conform to promised delivery dates.
C. exceeds customer expectations.
D. do not provide value to customers.
E. are limited to specific customers.

Answer 1

Answer:

C is the answer.    The service provided at Toy Corner exceeds customer expectations.

Explanation:

When a store offers a broad assortment of goods tailored for different age groups, it will really attract more patronage.

But, when it ensures the home-delivery of goods that are not available at its store to customers who have placed orders, then it can be said to be exceeding the expectations of its customers.

This is moreso, when such home-delivered goods are sold to customers at discounted prices.  This shows that the store not only cares for its customers, it surely does not want the customers to leave its store to buy goods from others.  This ensures customer loyalty and continued patronage.

The approach is very competitive and customer-friendly.