The proper functioning of the body's organs is a feature of good HEALTH.
Some can include:
- bedside manners
- explaining the situation sincerely and not straight to the point
- give the patient the whole picture of her problem
- discuss solutions if there is any
That is a good answer, add a bit of your personal fears (don't share here) and it will be good.
The options to choose from are: portal of exit, reservoir, portal of entry
The answers are JoAnn is the reservoir in the chain of transmission. The mucus from her cough is the portal of exit in the chain of transmission.
JoAnn is the reservoir because the cold is stored in her body. The mucus is the portal of exit because it is being coughed up outside the body.