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Well, you didnt give much information to answer off of, but he was probably right to remain calm, because the more calm you are in a situation like that, the better capable you are to think of the correct way to go about working to fix your problem. <span />
I'd say C, Illegal, Unlawful. They are both wrong, and illegal basically means against the law, therefore, they are the same. I hope this helps!
Answer:
Are there any listed answers they give you?
If so, can you list them for us?