Answer:
A) low job satisfaction and high job involvement
Explanation:
Vera is currently having negative feelings about her job, since she is experiencing low job satisfaction. She really believes that she made a good job in choosing potential authors and helping them improve their work, which means that she shows a high job involvement. The problem is that management doesn't seem to notice it, and keeps rejecting the authors she submits to them.
If that situation continues, she might keep working for the firm (for the good perks and salary benefits) but her performance and job involvement will eventually suffer. If she starts to believe that no matter how good or bad she works, management will never consider her authors, then she might stop caring about doing a good job.
Answer:
<em><u>Customer Relationship Management.</u></em>
Explanation:
Customer relationship management is a strategic business tool that helps lower costs and increase revenue and build customer loyalty. It is a system whose focus is on customer experience optimization, it connects the entire team through one device, stores and manages current and potential customer information such as address, phone, email and all points of interaction with the company. Simplifies tasks for effective lead tracking, Provides instant recommendations. Customizes, and expands as your organization grows.
The benefits of the customer relationship management system are:
- the optimization of processes and manual efforts,
- the organization of contacts,
- the acceleration of sales,
- increased customer satisfaction,
- error correction,
- better customer service.
Managing customer interaction with the company is essential to strengthening the brand and creating a value relationship with the customer.
Answer:
Floating cost adjustment is 3.25%
Explanation:
Flotation-adjusted cost of equity = (Expected dividend at the end of Year 1 / Net proceeds per share) + Growth rate.
Expected dividend at the end of Year 1 (D1) = $ 2.30 (given in question)
Net proceeds per share = (21.30 - 4 % of 21.30) = $ 20.448
Flotation-adjusted cost of equity = (2.30 / 20.448) + 0.04
= 0.1125 + 0.04
= 0.1525 i.e., 15.25 %.
Flotation cost adjustment = Flotation-adjusted cost of equity - Cost of equity without flotation adjustment.
= 15.25 % - 12 % (given in question)
= 3.25 %.
Conclusion:- Flotation cost adjustment = 3.25 %
Option A is the correct answer
